Chandler Support

Chandler Support

Chandler is a candle formula, production, testing, and business app developed by Lavender Ink LLC.

GET HELP

For help with Chandler, contact:

hello@lavenderinkstudios.com

When reporting an issue, please include:

• Your iPhone or iPad model
• Your iOS or iPadOS version
• Your Chandler app version
• A description of what happened
• A screenshot, when applicable

CHANDLER PRO

Chandler Pro is a one-time lifetime purchase. It is not a recurring subscription.

To restore a previous purchase:

1. Open Chandler.
2. Open the Chandler Pro purchase screen.
3. Select Restore Purchases.
4. Make sure your device is signed in to the Apple ID originally used for the purchase.

If your purchase is not restored, restart the app and try Restore Purchases again. You will not be charged again for restoring an eligible purchase.

ACCOUNTS AND DATA

Chandler does not require an account or sign-in.

Your saved recipes, jars, cure timers, burn tests, and other Chandler records are stored locally on your device. Chandler does not currently provide cloud synchronization.

Please back up your device regularly. Deleting Chandler may also remove locally stored Chandler data.

COMMON QUESTIONS

Is Chandler free?

  • The Chandler formula calculator is free to use. Free users can also save up to three recipes and three jars.

What does Chandler Pro include?

  • Chandler Pro unlocks unlimited saved recipes and jars, business and costing tools, cure timers, burn tests, PDF reports, and CSV exports.

Is Chandler Pro a subscription?

  • No. Chandler Pro is a one-time lifetime purchase.

Do I need a Chandler account?

  • No. Chandler does not require an account.

PRIVACY AND TERMS

Chandler Privacy Policy
https://lavenderinkstudios.com/pages/chandler-privacy

Chandler Terms of Use
https://lavenderinkstudios.com/pages/chandler-terms

Chandler is developed and operated by Lavender Ink LLC.
© 2026 Lavender Ink LLC