Terms of service

TERMS OF SERVICE

Last updated: August 13, 2026

OVERVIEW

Welcome to Lavender Ink Studios. These Terms of Service govern your access to and use of our website, products, services, and related features.

The terms “we,” “us,” and “our” refer to Lavender Ink LLC, doing business as Lavender Ink Studios (“Lavender Ink”).

Lavender Ink operates this store and website, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using the Services.

Please read these Terms carefully. They contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.

When using the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your name, email address, billing information, payment details, and shipping information.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person without our authorization.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products, including product appearance, fragrance notes, colors, sizes, materials, and other characteristics.

However, product colors and appearance may vary depending on your device, display settings, lighting, and other factors.

Because many Lavender Ink products are produced or finished in small batches, minor variations may occur between individual products. These variations do not necessarily constitute a defect.

We do not guarantee that the appearance of a product will be identical to how it appears on your screen.

Product descriptions, availability, packaging, specifications, and other information may be updated at any time without notice.

We reserve the right to modify, limit, suspend, or discontinue any product or collection at our discretion and may limit quantities offered to any customer, geographic area, or jurisdiction where appropriate.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase products from Lavender Ink.

We reserve the right to accept, decline, limit, or cancel an order for legitimate business reasons, including product availability, suspected fraud, pricing or listing errors, payment issues, or shipping restrictions.

An order is not considered accepted until we confirm acceptance and successfully process the applicable payment.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may be unable to accommodate changes or cancellations.

If we cancel or materially change an order, we will make reasonable efforts to contact you using the email address, phone number, or other contact information supplied with the order.

Returns, exchanges, damaged products, and refunds are governed by our Return and Refund Policy, available through the policy links on our website.

Products purchased through our standard consumer storefront are intended primarily for personal, household, or gifting use.

Commercial resale, wholesale, corporate gifting, hospitality, event, trade, or other business use is permitted when expressly authorized or arranged with Lavender Ink through a separate wholesale, partnership, custom-order, or commercial agreement.

SECTION 4 - PRICES AND BILLING

Prices, promotions, discounts, and product availability are subject to change without notice.

The price charged for a product will be the price displayed and applicable at the time your order is placed, subject to correction of obvious errors.

Unless otherwise stated, displayed product prices may not include applicable taxes, shipping fees, customs duties, import charges, or other charges that may apply to your order.

Shipping costs and applicable taxes, when available, are generally presented during checkout before you complete your purchase.

Promotional offers may be subject to additional terms. If the terms of a specific promotion conflict with these Terms, the promotion-specific terms will govern that promotion.

You agree to provide accurate, current, and complete billing, payment, shipping, and account information.

You represent and warrant that you are authorized to use any payment method submitted in connection with a purchase and authorize us and our payment providers to process applicable charges.

SECTION 5 - SHIPPING AND DELIVERY

Order processing, shipping methods, estimated delivery times, and related information are described in our Shipping Policy, available through the policy links on our website.

Delivery dates and carrier transit times are estimates and are not guaranteed unless expressly stated otherwise.

We are not responsible for carrier delays, severe weather, customs processing, incorrect shipping information supplied by the customer, or other circumstances outside our reasonable control.

Once an order has been transferred to a shipping carrier, responsibility for transportation of the shipment is subject to the carrier’s terms and applicable law.

Nothing in this section limits any rights or remedies that cannot legally be limited under applicable consumer-protection law.

SECTION 6 - INTELLECTUAL PROPERTY

The Services and their contents, including our trademarks, brand names, logos, product names, fragrances, written content, photographs, graphics, videos, audio, designs, layouts, and other materials, are owned by or licensed to Lavender Ink and are protected by applicable intellectual property laws.

These Terms allow you to access and use the Services for lawful personal and non-commercial purposes.

Unless expressly authorized by us, you may not reproduce, distribute, modify, republish, commercially exploit, display, transmit, or create derivative works from material made available through the Services.

Nothing in these Terms grants you ownership of or a license to any Lavender Ink intellectual property except for the limited right to use the Services in accordance with these Terms.

“Lavender Ink,” “Lavender Ink Studios,” our logos, product names, designs, and related brand elements are trademarks or other intellectual property of Lavender Ink LLC or its licensors.

Shopify's name, logos, products, and related intellectual property belong to Shopify or its licensors.

All rights not expressly granted are reserved.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, integrations, applications, or services offered by third parties.

We may not monitor, control, or have input into these third-party tools.

To the extent permitted by law, access to third-party tools is provided on an “as is” and “as available” basis without endorsement or guarantees regarding their operation.

Your use of optional third-party tools is at your own discretion and may be governed by additional terms and policies provided by those third parties.

We may introduce new tools, features, applications, or functionality in the future. Unless otherwise stated, those features will also form part of the Services and will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, platforms, materials, applications, or services operated by third parties.

We are not responsible for evaluating or guaranteeing the accuracy, availability, content, products, security, privacy practices, or services of third-party websites.

If you access a third-party website or service, you do so at your own discretion.

We encourage you to review the applicable terms, privacy policies, refund policies, and practices of any third party before entering into a transaction with them.

Questions or complaints concerning third-party products or services should generally be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Lavender Ink is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our store are transactions directly between you and Lavender Ink.

By using the Services, you acknowledge that Shopify is not the seller of Lavender Ink products and is not responsible for the fulfillment, quality, safety, or performance of products purchased directly from Lavender Ink.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from your purchase or use of Lavender Ink products.

Nothing in this section limits any rights you may have under applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy, available through the policy links on our website.

Because the Services are hosted and supported by Shopify, Shopify may collect and process certain information relating to your access to and use of the Services in order to provide and improve its services.

Information may also be processed by service providers that assist us with functions such as payment processing, order fulfillment, analytics, customer communications, fraud prevention, and website operations.

Please review our Privacy Policy for additional information about how personal information is collected, used, disclosed, retained, and protected.

SECTION 11 - FEEDBACK, REVIEWS AND SUBMISSIONS

If you voluntarily submit reviews, photographs, suggestions, ideas, comments, proposals, feedback, or other content to Lavender Ink (“Feedback”), you grant Lavender Ink a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for legitimate business, marketing, promotional, operational, and product-development purposes.

You represent that you own or otherwise have the necessary rights to submit the Feedback and permit us to use it.

You must disclose any compensation, free product, discount, or other incentive you received in connection with a review or endorsement where required by law.

Feedback must not infringe another person's intellectual property, privacy, publicity, or other rights and must not contain unlawful, defamatory, abusive, fraudulent, or malicious material.

We may moderate or remove Feedback at our discretion where permitted by law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information available through the Services may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors relating to product descriptions, availability, pricing, promotions, shipping charges, transit times, or other information.

We reserve the right to correct errors, update information, and, where appropriate, cancel or adjust an order affected by an obvious pricing, availability, or listing error.

If an order you have already paid for is cancelled, we will issue any refund required by applicable law and our policies.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services to:

  1. violate any applicable federal, state, local, provincial, national, or international law;
  2. infringe or violate the intellectual property or other legal rights of Lavender Ink or another party;
  3. harass, threaten, abuse, defame, impersonate, or unlawfully discriminate against another person;
  4. submit false, fraudulent, deceptive, or misleading information;
  5. distribute malicious software, viruses, or harmful code;
  6. interfere with the security, functionality, availability, or operation of the Services;
  7. collect personal information about others unlawfully;
  8. send spam, phishing messages, fraudulent communications, or other unauthorized solicitations;
  9. reproduce, scrape, extract, copy, sell, or commercially exploit substantial portions of the Services without permission; or
  10. attempt to bypass technical, security, access-control, fraud-prevention, or authorization systems.

We reserve the right to restrict, suspend, or terminate access to the Services if we reasonably believe these Terms have been violated.

SECTION 14 - AUTOMATED SYSTEMS AND AGENTS

Automated systems, software agents, bots, artificial intelligence tools, crawlers, or similar technologies may not access or interact with the Services in a manner that circumvents security controls, impersonates human activity, bypasses CAPTCHAs, interferes with normal operation, or violates applicable law.

We may use reasonable technical measures to limit or regulate automated access to the Services.

Authorized automated systems must comply with applicable technical instructions, access restrictions, and identification requirements.

SECTION 15 - TERMINATION

We may suspend or terminate your access to all or part of the Services if you violate these Terms, misuse the Services, create risk or legal exposure for Lavender Ink, or where otherwise permitted by law.

Termination does not eliminate obligations or amounts that became due before termination.

Provisions that by their nature should survive termination, including provisions relating to intellectual property, liability, indemnification, privacy, dispute resolution, and governing law, will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Except for warranties or rights that cannot legally be excluded, we disclaim implied warranties including merchantability, fitness for a particular purpose, title, durability, and non-infringement.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits warranties, guarantees, consumer protections, or other legal rights that cannot lawfully be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LAVENDER INK LLC AND ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

THIS MAY INCLUDE LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, OR SIMILAR LOSSES.

THESE LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

Nothing in these Terms limits liability or consumer remedies that cannot legally be limited or excluded.

SECTION 18 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Lavender Ink LLC and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from third-party claims, liabilities, losses, damages, and reasonable legal expenses arising from:

  1. your material breach of these Terms;
  2. your violation of applicable law or the legal rights of another party; or
  3. your unlawful or unauthorized use of the Services.

We will provide reasonable notice of an indemnifiable claim where practicable.

Nothing in this provision imposes obligations that cannot legally be imposed under applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.

The remaining provisions will remain valid and enforceable.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement governing your use of the Services.

They supersede prior versions of these Terms relating to the same subject matter.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, reorganization, sale of assets, financing, corporate restructuring, or similar business transaction, or where otherwise permitted by law.

SECTION 22 - GOVERNING LAW

These Terms and any dispute relating to the Services will be governed by the laws of the State of Maryland and applicable federal law, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.

Subject to any rights you may have under applicable consumer law, disputes arising from these Terms or the Services may be brought in the applicable state or federal courts located in Maryland.

Nothing in these Terms waives or restricts any legal right, remedy, jurisdiction, venue protection, or consumer protection that cannot lawfully be waived or restricted.

SECTION 23 - HEADINGS

Section headings are provided for convenience and organization only and do not affect the meaning or interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Services, practices, technology, or legal requirements.

The most current version of these Terms will be available on our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Lavender Ink LLC
Doing business as Lavender Ink Studios

Email: hello@lavenderinkstudios.com
Phone: +1 (202) 439-2602
Mailing Address: 11215 Georgia Avenue, Apt 822, Silver Spring, MD 20902, United States
Website: lavenderinkstudios.com