Refund policy

Return and Refund Policy

We want you to be confident in your Lavender Ink purchase.

Unopened and unused products may be requested for return within 14 days of delivery. Products must be returned in their original condition and packaging.

For hygiene, safety, and product-quality reasons, we cannot accept returns of candles or reed diffusers that have been burned, opened, used, altered, or otherwise removed from their original condition.

To request a return, email hello@lavenderinkstudios.com with your order number and reason for the return. Please do not send a product back before receiving return instructions from us.

Unless the product was damaged, defective, or incorrect when received, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Once an eligible return is received and inspected, any approved refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Damaged or incorrect orders: If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photographs of the product and packaging. We will review the issue and work with you toward an appropriate resolution.

Custom, personalized, bulk, corporate gifting, or specially produced orders may be final sale unless otherwise agreed in writing before purchase.

This policy does not limit any rights you may have under applicable law.