Lavender Ink Studios creates small-batch candles and reed diffusers for corporate gifts, special events, curated gift boxes, hospitality and retail partnerships.
Effective October 30, 2026. These terms apply to business orders accepted by Lavender Ink LLC, doing business as Lavender Ink Studios. An accepted written quote may specify additional project terms. These terms do not limit rights available under applicable law.
1. Orders and minimums
- Corporate and volume gifting: Orders begin at 12 pieces.
- Wholesale: Opening orders begin at $250.
- Branded inserts: Available from 12 pieces.
- Co-branded vessels: Available for selected formats from 24 pieces.
Customization is subject to material availability, design suitability and production capacity.
2. Pricing and quotes
Wholesale and volume pricing is provided by individual quote, based on product selection, quantity, packaging, personalization and fulfillment requirements. We do not publish a fixed wholesale unit-price schedule.
Each written quote will confirm specifications, quantities, pricing, estimated timing, and applicable delivery or shipping charges. Quotes remain valid for 14 calendar days unless stated otherwise. Orders are confirmed only when Lavender Ink accepts them in writing and receives the required payment.
3. Payment
Custom and corporate gifting orders require a 50% deposit to confirm the order, with the remaining balance due before dispatch or collection.
First-time wholesale orders require payment in full upfront before production or inventory allocation. Alternative arrangements for established partners must be agreed in writing.
4. Production timelines
Standard business orders generally require 2–3 weeks. Customized business orders generally require 3–5 weeks after the specifications and artwork (where applicable) are approved and the required payment is received.
Each accepted order will have its own estimated dispatch date. If we cannot ship within an agreed timeframe, we will communicate the delay and provide applicable cancellation or refund options.
5. Customization and artwork
Customers are responsible for approving names, logos, artwork, colors, quantities, and all other personalized details in writing before production.
Changes after approval may increase costs or extend delivery times, and may not be possible after production begins. Any additional charge must be communicated and agreed before it is incurred.
6. Cancellations, returns and damaged orders
Submit cancellation requests in writing. Before production starts, any refund may be reduced by agreed, documented design work, purchased materials, or other nonrecoverable costs incurred for the order. Once customized production starts, cancellation charges will reflect work completed and committed costs under the accepted quote.
Custom, personalized, and bulk orders may be final sale when agreed in writing before purchase, except where applicable law requires otherwise. This provision is separate from our retail Return and Refund Policy.
If products arrive damaged, defective or incorrect, please contact us within 48 hours of delivery where possible, with your order details and photographs. We will review the issue and offer an appropriate resolution. This reporting request does not limit statutory rights.
7. Shipping and distribution
Shipping and local delivery are quoted separately unless expressly included in the accepted quote. Delivery to multiple recipients, event venues or other specialized distribution may be available, subject to written confirmation and pricing. Carrier delivery dates are estimates unless specifically agreed otherwise.
8. Inquiries and acceptance
For wholesale, corporate gifting, event favors or collaborative projects, contact hello@lavenderinkstudios.com. Please include your organization, approximate quantity, preferred products, occasion, delivery destination, and desired date.